Frequently Asked Questions
Below are questions that we are frequently asked about everything from our art and our company, to our return guarantees and our shipping prices - which are included in the cost of the painting by the way. If you don't find the answer to your question, feel free to contact us.
About The Art
Q: Do you sell paintings or prints?
A: We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.
Q: What's the process?
A: As we produce paintings, not prints, it is actually quite complicated. You can see a detailed description here.
Q: Will your artist sign the painting?
A: Yes - by default our paintings are signed by the artist. However, if you like, you can request us not to sign it.
Q: Are your reproductions copyrighted works?
A: Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. There's no need to worry about copyright infringement. If you find on our database a work of art which you suspect as being unlicensed, please notify us immediately.
Q: Can I purchase original art from you as well?
A: We hope to add more original pieces to our collection, but we can create original paintings from your photographs. Here's more about our portrait services.
Q: How long before I receive the painting?
A: Between four and five weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 14 and 18 business days creating your masterpiece. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you've approved the painting, we'll ship it to you immediately. Shipping can take three to four days. When you order your painting, we'll send you a detailed timeline that shows when you'll see a sample and when you'll receive your painting.
Q: What's the biggest size I can order?
A: As you'll see on our order form, our largest paintings are 120 inches by 120 Inches (3 meters by 3 meters). However, if you have a special request, our artists can work on even much larger canvases - there is no limit.
Q: Most of your sizes are similar height:width ratios. Can I order something different?
A: Yes. You can request paintings in any size you want. Some customers like to follow the painting's original aspect ratio, keeping the original relation between the painting's length and width. If the size you need does not match the painting's original aspect ratio our experienced artists will extend or reduce some of the painting's background to achieve the best possible result. We can also reproduce detail paintings of a larger original, e.g. Mona Lisa's smile, or a part of the Sistine Chapel. Our artists are very flexible and there is not limit to what they can do. Just let us know what you want.
Q: I have a photograph. Can you paint it?
A: Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets. Here is a detailed description of our portrait services.
Q: My original photo is blurry. Can I send more than one photo for detail?
A: Yes, we have experience adding detail to a painting from multiple photographs. Perhaps it's detail for a family crest, the writing on a sweatshirt or just a hairstyle. Our artists can use the details that you provide to make your painting capture even more details than the original photograph did.
Q: Can you add color to a black and white photograph?
A: Yes. That's a frequent request from our customers. We can paint color portraits from old black and white photos or damaged photos and can even provide some color correction.
Q: Can I send a painting my dad made to be reproduced?
A: Of course. All we need it a quality photograph of it and our artists can reproduce it.
Q: Can you create a new oil painting from a bunch of different photos?
A: Definitely. It's called a composite painting. Since our artists start from scratch there is no limit to what they can add to or subtract from the original photos. An example could be a family portrait with an additional person, a different background or a photograph painted in the style of a particular artist. As far as composites go, the only limit is your imagination. Here's a detailed description of compositing along with some samples.
Q : What do I pay for shipping?
A: For normal orders, shipping is free to anywhere in the world. If you are a wholesale customer, we have some different options if you wish to buy in bulk.
Q: It's free even to me? I live in _____.
A: Yes, even there. The shipping charges are included in our painting's price to any location in the world that FedEx, UPS or DHL will deliver to.
Q: How do you ship paintings?
A: We only use reputable carriers like FedEx, DHL or UPS. We ship unframed paintings in a protective, hard plastic tube. If you order a frame, we will ship the painting framed and "ready to hang" so you can immediately put it on your wall. Our framing service is available for the U.S. and Canada only.
Q: What if my painting is damaged during shipping?
A: In the very rare case that your painting or frame arrives damaged, please refuse the delivery so we can receive the package back from the shipping company and claim the insurance funds. We will then paint a new painting for you and will ship it to you within 10 days. This extremely rare circumstance does not constitute a reason for a refund as the damage is the responsibility of the shipping company and as we will paint for you a new painting for absolutely free.
Q: Since shipping is free, does that cover customs or taxes?
A: As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 99.5% of the paintings arrive untaxed.